The Coal Exchange Hotel | City stay in Cardiff | Book Now

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Key details

About the Hotel

4-5 Mount Stuart Square 4-5 Mount Stuart Square, Cardiff, United Kingdom, CF10 5FQ

Close to Mermaid Quay

Very good

7.6

/10

4.1

Loved by The Coal Exchange Hotel guests

Spacious rooms
Comfortable bed
Friendly staff
Great breakfast
Amazing building

"Room was wonderfully spacious and very quiet."

Alex from United Kingdom

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"The history of the hotel, the room size, the location & the breakfast choice"

Kate from United Kingdom

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"Character of hotel in keeping with its history and information boards about history were interesting."

Chris from United Kingdom

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Amenities

The Coal Exchange Hotel offers 73 guest rooms with high ceilings and original features. The hotel includes three versatile event spaces suitable for both corporate and social gatherings. Guests can enjoy on-site dining at the renowned Marco Pierre White Steakhouse.

Rooms

Each of the 73 rooms includes amenities like complimentary toiletries and large flat-screen TVs. The hotel boasts a mix of classic and contemporary décor, incorporating original features from its historic past. Select rooms offer impressive views of Cardiff Bay.

Location

The Coal Exchange Hotel is strategically located in the center of Cardiff, just a short walk from the bustling Mermaid Quay and the famous Wales Millennium Centre. Guests can easily explore various shops, restaurants, and cultural sites nearby. It is within close proximity to Cardiff Castle and the National Museum Cardiff.

Dining

Dining at the Coal Exchange Hotel features the Marco Pierre White Steakhouse, known for its quality ingredients and classic British fare. The restaurant also offers a selection of wines to complement meals. The hotel provides a breakfast option to start the day on a satisfying note.

Business and Event Spaces

With three fully equipped meetings rooms, the Coal Exchange Hotel caters to business travelers and events alike. Each room is designed to accommodate various layouts, from board meetings to larger functions. Conference packages are available to streamline the planning process.

Highlights

Location: Short walk from Cardiff Bay

Rooms: 73 guest rooms with original features

Dining: Marco Pierre White Steakhouse

Events: Three versatile event spaces

Must-do experiences

Stroll through Cardiff's historic arcades for unique shops.
Try the traditional Welsh dish, cawl, at The Potted Pig.
Visit the stunning Cardiff Castle and explore its grounds.
Discover hidden art at the National Museum Cardiff's galleries.
Explore the vibrant Cardiff Market for local delicacies.

Location: Great

8.7/10Review score

See hotel location on map

Guest Emotional Experience

Strange & UniqueA decor surprise!

“As always, we love the uncertainty of not knowing the room decor.”

Paul from United Kingdom

Shine on SocialsInsta-worthy interiors

“Gorgeous hotel. We stayed in a room that was beautifully decorated.”

Anonymous

Explorers, Not TouristsBay explorer's dream

“A two minute walk from Mermaid Quay with plenty of bars and restaurants.”

Shady from United Kingdom

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Double Room

2 persons

1 Double bed

room details

King Room

2 persons

1 King-size bed

room details

Triple Room

3 persons

Sleeping arrangements for 3 persons

room details

Triple Room Disability Access

3 persons

Sleeping arrangements for 3 persons

room details

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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Very good

7.6/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access

Guest Parking

Electric kettle

Services

Housekeeping
Welcome drink

Dining

Bar/ Lounge area
Dinner

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Board games

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Room features

Heating
Tea and coffee facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Culleys Kitchen & Bar provides a delightful dining experience within The Coal Exchange Hotel, where guests can relish a range of flavors from breakfast to dinner. The inviting ambiance accommodates families and couples alike, whether for casual meals, high tea, or cocktail hours.

The Coal Exchange Hotel Cardiff Restaurant photo

Culleys Kitchen & Bar

Modern casual dining

Ambiance

A warm, family-friendly setting with traditional and modern elements, perfect for both relaxed lunches and intimate dinners.

Key Offerings

Indulge in a diverse breakfast including buffet, à la carte, and continental selections. The restaurant also offers high tea and signature cocktails during the cocktail hour.

Reservation

Monday to Friday: 7 AM - 11 PM, Saturday: 8 AM - 11 PM, Sunday: 8 AM - 8 PM.

The Coal Exchange Hotel Location

4-5 Mount Stuart Square 4-5 Mount Stuart Square, Cardiff, United Kingdom, CF10 5FQ

Map view

4-5 Mount Stuart Square 4-5 Mount Stuart Square, Cardiff, United Kingdom, CF10 5FQ

City landmarks

Landmark

Cardiff Castle

1.2 mi

Landmark

Principality Stadium

1.4 mi

Landmark

Cardiff Bay

1.0 mi

Museum

National Museum Cardiff

1.5 mi

Museum

Techniquest

2700 ft

Mall

Mermaid Quay

2700 ft

Museum

Pierhead Building

1.0 mi

Landmark

Lightship 2000

2100 ft

Stadium

Motorpoint Arena Cardiff

1.4 mi

Landmark

Wales National Ice Rink

1.4 mi

Landmark

World of Boats Cardiff Bay

2800 ft

Gallery

Butetown History and Arts Centre

2900 ft

Church

Norwegian Church Arts Centre

1.0 mi

Church

The City Parish of St John the Baptist

1.1 mi

Park

Bute Park

1.9 mi

Mall

St David's Dewi Sant

1.4 mi

Market

Cardiff Market

1.4 mi

Church

St David's Metropolitan Cathedral

1.4 mi

Landmark

Viola Arena

1.5 mi

Nearby

Gallery

Craft in the Bay

800 ft

Cardiff Bay Mermaid Quay

Ianto's Shrine

1100 ft

2 Bute Place

Water Tower

1000 ft

Gallery

Third Floor Gallery

600 ft

Public Building

Senedd

1600 ft

Public Building

National Assembly for Wales

1600 ft

Park

Roald Dahl Plass

1.0 mi

Harbour

Bae Caerdydd

800 ft

Taff Trail

1300 ft

Mount Stuart Graving Docks

1300 ft

54 Bute Street

Bay Art Gallery

700 ft

Restaurants

Espresso Lab

600 ft

20 James Street

Roosters

900 ft

15 West Bute Street

Quantum Coffee Roasters

1000 ft

58 Bute Street Quayside

Eli Jenkins

1400 ft

7-8 Bute Crescent

Domino's Pizza

1300 ft

Unit 17A Mermaid Quay

Nata & Co Bakery

1200 ft

Embassy House 96 Bute Street

Pizza Pronto

1200 ft

7-8 Bute Crescent Next To Eli Jenkins

Fabulous Welshcakes

1400 ft

Bute Street Mermaid Quay Shopping Centre

Subway

1500 ft

Stuart Street Unit 3 Mermaid Quay

Cadwaladers Mermaid Quay

1900 ft

Mermaid Quay Unit 30

Cadwaladers Red Dragon Centre

2400 ft

1 The Red Dragon Centre Hemingway Road The Red Dragon Centre

Explore Cardiff

Cardiff Bay

20 minutes' walk

A vibrant waterfront area featuring shops, restaurants, and activities along the scenic bay, perfect for families and couples.

Techniquest

11 minutes' walk

An interactive science and discovery centre with hands-on exhibits, ideal for children and curious adults looking for fun.

Ianto's Shrine

5 minutes' walk

A heartwarming memorial dedicated to a character from the TV series Doctor Who, offering fans a unique cultural experience.

Cardiff Castle

25 minutes' walk

A historic castle with victorian architecture and beautiful gardens, showcasing Wales' rich history and stunning views.

Cardiff Bay Barrage

30 minutes' walk

A picturesque spot for cycling or walking along the waterfront, offering beautiful views and picnic areas.

Yoga at Bute Park

35 minutes' walk

Relax with outdoor yoga sessions in Bute Park, promoting wellness amidst nature's beauty. Check local listings for classes.

Espresso Lab

3 minutes' walk

A modern café known for its artisanal coffee and light bites, perfect for a quick breakfast or relaxed afternoon snack.

Eli Jenkins

6 minutes' walk

A cozy pub offering traditional Welsh dishes and local ales, great for a casual dinner or lively evening with friends.

Motorpoint Arena Cardiff

30 minutes' walk

A popular venue hosting concerts and events, offering vibrant nightlife and a chance to catch famous performances.

Butetown History and Arts Centre

11 minutes' walk

An arts venue providing family-friendly exhibits and events, highlighting local heritage and community stories.

Getting around

City Centre

Cardiff24 min · 1.2 mi

Airports

Cardiff (CWL)36 min · 14.8 mi

Bristol (BRS)116 min · 47.9 mi

Train

Cardiff Bay Railway Station4 min · 1000 ft

Bus

Bus stop18 min · 5000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in for free.

Breakfast

The hotel offers a full breakfast at the price of GBP15 per person per day.

Pets

Pets are not allowed.

Languages

Spanish, Polish, Arabic, PanjabiÂ / Punjabi, Ukrainian

Number of rooms:

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

The Coal Exchange Hotel is known for its beautiful building and spacious rooms, some featuring a jacuzzi and comfortable beds. Its location is a plus, being just a short walk from Cardiff Bay. Breakfast is often mentioned favorably, though a few guests have found some aspects of the decor to be a bit dated.

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Review score

Based on 2380 verified reviews

7.7/10

Very good

76%

Recommend

Staff

8.8/10

Location

8.7/10

Free Wi-Fi

7.3/10

Facilities

7.6/10

Pros

Spacious rooms

Excellent staff

Historical character

Free cocktails

Good quality toiletries

Cons

Poor heating

Dirty furniture

Sarah from United Kingdom

Family with children

family room

4 nights in November 2025

Reviewed:January 28, 2026

7/10

helpful staffloads of infoexcellent employeebadly decorated roomsslippery bathelectric heater

the staff always helped ME. kieron was helpful on wednesday night when i checked in. he gave us loads of info and upgraded us. louise came out of the office to see us and ensured we had all our future bookings sorted for this year. i am so grateful to her and she IS an excellent customer focused employee.

the rooms was badly decorated. i couldn't turn bedside lights off without getting out of bed. only. heating was an electric plug in heater. the tv kept turning itself OFF. the bathroom with the bathtub was horrible. the bath was so slippery. there was no handle to grab on too, NO bathmat. english bottled water IN rooms.

0 Helpful

Alexander from Germany

Single

Double Room

3 nights in November 2025

Reviewed:December 21, 2025

9.3/10

Really good Stay, Historical Charm and Modern Comfort

large bedroomslush jacuzzifriendly staffconsiderate information

The corner room featured a jacuzzi, I found very relaxing. Breakfast had a nice selection (especially the pastries). Staff members were friendly and helpful. I received accurate information about parking before 8am, I thought this was very considerate.

I noticed the room was dark. I had some difficulty finding a good spot to apply makeup.

Location

9/10

The hotel is situated near the bay area. I observed that it is a short bus ride to the city center. The surrounding area offers convenient access to key attractions. It is easy to get around.

Facilities

9/10

The building has historical architecture, I could tell the conversion to a hotel was done well. The breakfast room is excellent. The bar stays open for late drinks, this is a nice convenience.

Service

10/10

The staff provided a warm welcome, I felt valued as a guest. They addressed inquiries with efficiency. The breakfast service was attentive. I found it easy to get assistance when needed.

0 Helpful

Victoria from United Kingdom

Single

Family Room

3 nights in November 2025

Reviewed:November 26, 2025

6/10

cold waterleaking plug

the spa bath, it was advertised for two people, but i think that's a stretch. also, the water was cold, so it wasn't exactly an enjoyable spa experience. and to top it off, the hand basin plug was leaking. seriously?!

0 Helpful

Christian from Germany

Single

double room

3 nights in June 2025

Reviewed:July 25, 2025

9/10

historical charm and helpful staff!

helpful stafftasty breakfastgood spread

i found the staff helpful and cute. they provided fans upon request and advised on local attractions. breakfast was tasty and offered a good spread, which i appreciated.

0 Helpful